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Product safety recall
Children Glass Tumblers
Villeroy & Boch AG is recalling the following products: Children’s tumblers from the Hungry as Bear, Happy as a Bear, Roar like a Lion and Walk like an Elephant collections:
Villeroy & Boch Australia Pty. Ltd.
Set of two glass tumblers in assorted designs:
Happy as a Bear (item number 14-8665-7458)
Hungry as a Bear (item number 14-8664-7458)
Roar like a Lion (item number 14-8673-7458)
Walk like an Elephant (item number 14-8674-7458)
Reason the product is recalled
The glass may break if pressure is applied to the inside of the tumbler.
The hazards to consumers
Risk of injuries from lacerations if the glass breaks.
Remedial actions for consumers
The purchase price will be refunded in full even without a receipt.
For further information on the recall, please see the recall notice published by the Australian Competition and Consumer Commission here: https://www.productsafety.gov.au/search-consumer-product-recalls/children%E2%80%99s-glass-tumblers
Inform others of this recall, in particular if you know someone who has been offered, lent or sold the recalled product or received one as a gift.
Contact
Our service team is available to answer consumer queries by email from Monday to Friday, 10 am to 5 pm, using the following contact details:
Email: eshop@villeroy-boch.com.au
Phone: 1800 252 770
Who sold the product: Kitchen Warehouse Pty Ltd (North Frema), Mega Boutique Pty Ltd (Noble Park), Amazon Vendor Australia (Sydney).
Dates available for sale: October 2022 to March 2025
Villeroy & Boch sincerely apologises for the inconvenience caused by this recall.
Please use the contact form below to request a free returns label.
Kindly include the following information in the field "your message":
- IBAN/ BIC/ Account holder:
- Item number and quantity of sets of glasses
We will refund the purchase price within 14 days of receiving the glasses by bank transfer to the account you specify.
Contact form
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